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LEGAL
SMS Messaging Terms
Last updated August 3, 2026
These SMS Messaging Terms (“Terms”) govern the use of FlowSmartly's SMS messaging services. By using SMS through FlowSmartly, you agree to these Terms and all applicable laws and regulations.
1
Consent and Enrollment
You must obtain clear, express, and informed consent from recipients before sending SMS messages. Consent must not be a condition of purchase. Recipients must know what they are agreeing to and how messages will be delivered. Consent must be documented and retained.
2
Message Frequency
Message frequency may vary. We recommend setting clear expectations during opt-in. You are responsible for honoring the frequency you disclose.
3
Carrier Fees
Message and data rates may apply. Recipients are responsible for any charges imposed by their mobile carrier.
4
Opting Out with STOP
Recipients can opt out at any time by replying STOP. You agree to honor opt-out requests promptly and not send further messages, except as required by law (e.g., transactional messages).
5
Getting Help with HELP
Recipients can reply HELP for assistance. You agree to respond with information on how to get help, including your business name and contact information.
6
Quiet Hours
You agree to respect quiet hours between 8:00 PM and 8:00 AM recipient local time. Transactional or critical messages may be sent outside these hours when necessary.
7
Prohibited Content
You will not send unlawful, deceptive, harassing, or abusive content. You will not send messages that violate any law, regulation, or carrier policy.
8
Compliance Responsibilities
You are solely responsible for your messaging content, obtaining and managing consent, honoring opt-outs, and complying with all applicable laws, including the TCPA and CTIA guidelines.
9
Records and Auditability
You agree to maintain accurate records of consent, message content, opt-outs, and related data for at least 24 months and make them available to FlowSmartly or regulators upon request.
10
Updates
We may update these Terms from time to time. Material changes will be communicated via email or through the platform. Continued use of SMS services after updates constitutes acceptance of the revised Terms.
11
Contact
If you received a message and want it to stop, reply STOP to that message. Reply HELP to it for the sender's name and contact details — the business that messaged you is responsible for its own campaign, and it can answer far faster than we can.
For questions about these Terms, our SMS practices, or to report a message you believe breaks them, reach out to us. We have no inbound phone line for compliance: email and the contact form are the two channels we monitor, and both reach the same team.
FlowSmartly Compliance Team
compliance@flowsmartly.com
General Computing Solutions, 132 Lincoln St, Pittsfield, MA 01201, USA — we reply within 2 business days.
Example opt-in disclosure
By signing up, you agree to receive recurring SMS messages from FlowSmartly at the phone number you provide. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out. Reply HELP for help.
Compliance checklist
Use this checklist to stay aligned with carrier and legal requirements.
Clear and documented consent
Disclosure of message frequency
Easy opt-out with STOP
Help option with HELP
Respect quiet hours
Accurate message content
Record retention (24+ months)
Ongoing compliance monitoring
Download checklist →
Why it matters
Following these Terms helps protect your business, build trust with your customers, and ensure your messages reach the people who want to hear from you.
Read best practices →
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