Privacy Policy
Your privacy matters to us. Learn how we protect and handle your data.
Last updated: August 3, 2025
Your Privacy Matters
At FlowSmartly, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform.
Information We Collect
Personal Information
Account Information
Name, email address, phone number, profile picture
Business Information
Company name, industry, business size, billing address
Payment Information
Credit card details, billing address (processed securely via Stripe)
Usage Analytics
Platform interactions, feature usage, performance metrics
Social Media Data
- • Connected Accounts: Profile information from linked social media platforms
- • Content Data: Posts, comments, engagement metrics from your social accounts
- • Analytics Data: Performance metrics, audience insights, campaign results
- • Automation Data: Scheduled posts, AI-generated content, optimization settings
Technical Information
- • Device Information: IP address, browser type, operating system
- • Usage Data: Pages visited, features used, session duration
- • Location Data: General location based on IP address (country/city level)
- • Cookies: Session cookies, preference cookies, analytics cookies
How We Use Your Information
Service Provision
- • Manage your social media accounts
- • Generate AI-powered content
- • Provide analytics and insights
- • Connect you with marketplace agents
Platform Improvement
- • Enhance user experience
- • Develop new features
- • Prevent fraud and abuse
- • Provide customer support
Data Security
Enterprise-Grade Protection
We implement industry-leading security measures to protect your data:
Data Encryption
End-to-end encryption for all data transmission and storage
Secure Servers
Enterprise-grade infrastructure with 24/7 monitoring
Access Controls
Multi-factor authentication and role-based permissions
Regular Audits
Quarterly security assessments and compliance reviews
Your Rights
GDPR & CCPA Compliance
As a FlowSmartly user, you have the following rights regarding your personal data:
Access & Portability
- • Request copies of your data
- • Export your content and settings
- • Download your analytics history
Control & Deletion
- • Update or correct your information
- • Delete your account and data
- • Opt-out of data processing
Third-Party Services
FlowSmartly integrates with various third-party services to provide our features. We carefully select partners who meet our security and privacy standards:
Social Media Platforms
We connect to Facebook, Instagram, LinkedIn, Twitter, TikTok, and YouTube APIs using secure OAuth protocols. We only access data you explicitly authorize.
Payment Processing
All payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor. We never store your complete payment information.
AI Services
Our FlowBot AI features use OpenAI's GPT models. Data sent to AI services is anonymized and used only for content generation.
Contact Us
Contact Information
Email: privacy@flowsmartly.com
Phone: +1 (838) 259-2918
Address: FlowSmartly Inc., Boston, MA, United States
Data Protection Officer
For specific privacy concerns or data protection inquiries, you can contact our Data Protection Officer at dpo@flowsmartly.com